Patient Coordinator and Clinic Front Desk

Sanctuary by Cutis and our employees are passionately committed to fundamentally change the future of medical aesthetic and age management care.

We strive for a workplace environment that fosters collaboration, performance and respect. Working together, we can deliver on our mission and our promises to our patients, colleagues and shareholders.

If this sounds like a fit for you, we would love to hear from you.

Patient Coordinator & Clinic Front Desk

General Duties and Responsibilities :

Expectations of all employees include always:

• Maintains a positive and respectful attitude
• Demonstrates flexible and efficient time management and ability to prioritize
• Consistently reports to work on time prepared to perform duties of position
• Positive and supportive supportive team member

Role Specific Duties and Responsibilities :

• General communication with patients via email, phone and whatsapp
• Reply to prospective patients’ inquires with customized templates
• Scheduling consultations in an efficient manner
• Greeting and checking in patients including preparing patients for consultations,
• Liaising with physicians and therapists to ensure patient flow,
• Evaluate patients’ needs to determine the most appropriate skin care products
• Checking out and up selling skin care products and treatments
• Perform follow up calls.
• Assists with opening and closing of clinic, as scheduled.
• Work with the entire team (including management) to improve systems and procedures in order to enhance the patient experience and achieve clinic’s goals.
• Participate in all team meetings / training workshops.
• Updates job knowledge by learning about the procedures and products available at the clinic
• Assists other team members as needed and performs all other related duties as assigned.

Education and Experience Required:

Diploma required. Vocational / Technical training preferred. Three years previous experience in the skincare industry preferably in the medical aesthetic industry.

Skills and Abilities

• Must have excellent phone etiquette, verbal and written English communication skills
• Ability to maintain client relationships.
• Must be customer service driven
• Must be dependable and punctual
• Must have high level of interpersonal skills to handle sensitive and confidential situations.

Our offer:

• Salary Range from SGD 3,000 to SGD 3,800 + incentives + bonus
• Comprehensive training and development opportunities

Please send your resume to team@sanctuarybycutis.com